PRINT SELECTION FOR APAR - II10270 97/04/22
ERROR DESCRIPTION:

ca400winopt 5763xd1 5763xd100 Office97

While the Client Access for Windows 95 licensed program was
installed on the pc, Client Access worked fine.
MS Microsoft Office 97 was also installed on the pc.
It was discovered that while MS Word application shipped with
Office 97 was in use, the MS Word File/Print option would hang
the pc.  Also, MS Word File/Printer setup would mostly hang the
application or you would get the following message:
No Printer Installed.

When you get the 'no printer installed' message, the print
driver list would contain a G and/or garbage text, and the
application would hang.
 
Other Office 97 applications appear to work fine, but not all
were tested.
 
As soon as Client Access for Windows 95 was uninstalled, the
MS Word application printed without errors or hangs.

LOCAL FIX:
Apply SF36717 for r310 5763xd1 or
apply SF36801 for r311 5763xd1
OR, the superceding ptf.
